Tools & Accessories

FAQ

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order and once your order is fulfilled, you will receive an email
notification with your tracking information.

How long is the delivery?

UPS Standard - Within Canada

Alberta - 3-4 business days

BC/Saskatchewan - 5 business days

Manitoba - 2-4 business days

Ontario - 1-2 business days

Eastern Canada - 2-3 business days

Returns

Coffee

We do not accept returns on roasted coffee, but if you are not happy with your purchase don’t hesitate to contact us and we will do our best to assist you.

Merchandise

We can exchange any faulty or broken merchandise or accessories orders within 30 days of the receipt date. Please send us an email with as many details to arrange a replacement order.